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How Will We Support You?

Rising grilled cheese franchise offers top tier franchise training & support from day one and every day after

The decision to franchise with Tom & Chee means you will never be alone in your business. Tom & Chee offers one of the most comprehensive franchise training & support platforms in the entire franchise industry, and we will work together to help your business thrive and prosper over the long-term.

Tom & Chee is led by a visionary executive team with over 50 years of experience in helping franchisees thrive in the restaurant business — and more importantly, we are a tight-knit family. We work hard to extend that sense of family to our franchise network, and this is evident in a fundamental rule we established when our franchisees need our support: provide an answer within 24 hours, no exceptions.

Tom & Chee melt franchise server


This is how we support our franchisees:

Franchise owner training & support is in-depth and ongoing

When you come to your initial training at our headquarters in Cincinnati, you’re going to learn how to master the Tom & Chee business by being in the business. You will work in an open restaurant where you will learn everything regarding how to greet customers, prepare everything on the Tom & Chee menu, master our POS system, take inventory, lead a team and more. In addition to the in-store training, you also will attend classroom-style courses that focus on marketing, financial performance and more. At the end of this experience, you will have the confidence and skill set you need to open your restaurant in your community.

When you leave training, our franchise training and support doesn’t end there. We help you manage your grand opening to ensure that your business gets off on the right foot, and we continue to follow up with you in person, as well as by phone and email, on a regular basis to ensure that your restaurant is thriving.

melt franchise Tom and Chee employees


PlayerLync training platform makes ongoing training easy and fun

Tom & Chee franchise owners benefit from the state-of-the-art PlayerLync operational support and training platform. Each restaurant has tablets that allow — in three clicks or less — employees and managers to get to a wide range of content from training videos to operational support.

“It’s our operations manual on steroids,” says Roger David, CEO and President. “It has video links and searchable content and allows owners to communicate with each other as well as our corporate team. We post updates on the platform, so we are pushing out real-time, relevant, franchise training and support information to the franchises as well.”

The PlayerLync tablets act as a field trainer, too, allowing new employees to watch videos and master skills quickly and easily. And if someone is having trouble, their manager can have them re-watch content in order to bring skills back in line.

Ready to learn more? Click here and we’ll send over some detailed information and arrange a call so we can answer any questions you have.

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