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How To Develop And Keep Your Service Promise

Roger David is the President/CEO of GSR Brands, the parent organization of Gold Star Chili and Tom & Chee. What do Coca-Cola, Nike and Starbucks all have in common besides being the top major players in their industries? All are known as being committed to their…

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Two Cincinnati-Based CEOs Nab Honors from ‘Nation’s Restaurant News’

*Originally Posted On City Beat Those local names are getting national recognition, but this time, it’s not just for their food. Two Cincinnati-based dining chains are getting national attention, but this time, it’s not just for their food. Executives from Frisch’s Big Boy and GSR…

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After Reset, Melt Concept Tom & Chee Plots Franchise Growth

*Originally posted on After more than two years spent retooling the grilled cheese and soup concept it acquired in September 2017, GSR Brands was primed to relaunch franchising for Tom & Chee in 2020. The COVID-19 pandemic quickly hampered those plans, but now GSR…

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